{"id":44024,"date":"2023-11-21T14:18:26","date_gmt":"2023-11-21T22:18:26","guid":{"rendered":"https:\/\/vermont.salk.edu\/?page_id=44024"},"modified":"2024-08-31T15:08:58","modified_gmt":"2024-08-31T22:08:58","slug":"salk-store-contact-us","status":"publish","type":"page","link":"https:\/\/www.salk.edu\/es\/salk-store-contact-us\/","title":{"rendered":"Salk Store Contact Us"},"content":{"rendered":"

Back to the Salk Store »<\/a><\/p>\n

Questions about the Salk Store?<\/strong> Correo electr\u00f3nico salkstore@salk.edu<\/a>.<\/p>\n

Do you have product ideas?<\/strong> Correo electr\u00f3nico salkstore@salk.edu<\/a>.<\/p>\n

Return Policy<\/strong><\/h2>\n

When can I return a product that I\u2019m dissatisfied with?<\/strong>
\nFor all orders with on-demand customization, the Salk Store vendor, AXOMO will only replace the product if it was produced incorrectly or with very poor quality. If the product is produced correctly, but the sizing doesn\u2019t fit well, AXOMO is unable to accept any returns due to the customization. <\/p>\n

My item arrived defective, how can I submit a return?<\/strong>
\nIf a product does not function as advertised and\/or is not usable, it is eligible for a corrected order or refund. AXOMO may request the product be returned in order to issue a refund. In these cases, AXOMO will send the recipient a pre-paid shipping label to have the item(s) returned.<\/p>\n

How do I return my items?<\/strong>
\nIn the event that a return process is approved, AXOMO will either schedule a pickup where UPS or FedEx will retrieve the package from the delivery address or AXOMO will issue the recipient a pre-paid shipping label.<\/p>\n

You can start the return process by logging into your store, and then locating your order history. Click on \u201cReturn Items\u201d at the bottom of the order summary to initiate the return process. <\/p>\n

Please note \u2013 if your store\u2019s \u201cReturn Items\u201d feature is disabled, you will need to reach out to salkstore@salk.edu<\/a>.<\/p>\n

Can I exchange my item for a different size?<\/strong>
\nFor all orders with on-demand customization, AXOMO will only replace the product if it was produced incorrectly or with very poor quality. If the product is produced correctly, but the sizing doesn\u2019t fit well, AXOMO is unable to accept any returns due to the customization. <\/p>","protected":false},"excerpt":{"rendered":"

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